Email · phone · forms→One central operational queue
Bring reports together
Capture structured reports in one place instead of piecing together their history across channels.
Municipal reporting management
From resident report to resolution.
Give residents one simple reporting channel and municipal teams one accountable workflow to route, assign, resolve and communicate every report.
EN · DE · FR / For municipalities
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Automatic geographic assignmentAssigned to public works
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Offline field operationsWork efficiently online and offline
01Report without an account
02Automatic geographic assignment
03Offline field operations
04Website embed + signed webhooks
One service, not four inboxes
Turn scattered reports into structured work.
Citizapp keeps the resident experience simple while giving every report a clear owner, status and next step.
Manual forwarding→Rule-based assignment
Route with the right context
Use category, postcode and geographic-area rules to route work to the right team or person.
Status questions→Transparent follow-up
Keep residents informed
Separate public updates from internal notes and make progress visible through resolution.
The product
One workflow. Three focused views.
Each stakeholder sees what they need to move the same report forward—without turning the resident journey into an administrative form.
01 · Resident
Report on the spot
Choose a location and category, add an optional photo and submit without an account.
✓A simple, frictionless public entry point
02 · Coordination
See what needs action
Filter the queue, review the map, assign each report and keep public and internal communication distinct.
✓One shared operational view 03 · Field
Resolve where the work happens
Open assigned tasks, review context, add evidence and queue supported updates for synchronization when the connection drops.
✓Work efficiently online and offline
One accountable workflow
Every report has a next step.
Ownership stays visible from the first report to the final resident update.
Report
Submit a location, category and optional photo without requiring an account.
Route
Apply category and geographic rules to the right team or person.
Resolve
Process the queue, update the status and attach evidence online or offline.
Close the loop
Share the outcome publicly while keeping operational notes private.
Built for municipalities
Practical tools for municipal services.
Configure Citizapp around your territory, teams and existing channels.
Territory and assignment
Define postcodes, categories and geographic areas, then assign reports to the right team or person.
Teams and permissions
Give administrators, coordinators and field workers role-based access.
English, German and French
Provide a consistent experience for residents and municipal teams across the product and public updates.
Privacy-aware images
Faces and licence plates can be blurred before publication.
Website embed and signed webhooks
Keep your municipal website as the front door and connect signed report, status and comment events to other systems.
Offline field work
Keep assigned tasks available offline and synchronize supported changes after reconnecting.
Adopt without starting over
Start without replacing your municipal website.
Citizapp becomes the reporting and resolution layer behind the public channels your municipality already uses.
Define the service
Define your territory, categories and resident-facing languages.
Define responsibilities
Invite teams and define automatic assignment rules by category and area.
Open the public channel
Embed the reporting experience on your website or link to it directly.
Connect the workflow
Send supported signed webhook events to the systems that need them.
Frequently asked questions
Clear answers before your first report.
Can residents submit reports without an account?
Yes. Residents can submit a report with a location, category and optional photo. An account is optional and lets users follow their reports across devices.
Can we keep using our existing municipal website?
Yes. The map and reporting flow can be embedded in a widget limited to your municipality’s postcode coverage, so your existing website remains the public front door.
How does automatic assignment work?
Administrators configure rules using categories, postcodes or defined geographic areas. Incoming reports are automatically assigned to a team or individual based on priority.
What happens when field workers lose signal?
Assigned work remains available. Supported responses, acknowledgements and status changes are synchronized after reconnecting.
Which roles and languages are supported?
Citizapp provides role-based access for administrators, coordinators and field workers. The application and support are available in English, German and French.
How are public images handled?
Public updates and internal notes remain separate. Faces and licence plates are automatically anonymized before publication.
What will we see during a demo?
We’ll tailor the demo to your current reporting channels, coverage and teams, then walk you through resident reporting, coordination, field work and available integrations.
A demo tailored to your municipality
See Citizapp in the context of your municipality.
Tell us how local issues arrive today. We’ll focus the demo on your coverage, teams and the operational steps you want to improve.
Request a municipal democontact@citizapp.ch