Email · phone · forms→One operational queue
Bring requests together
Capture structured reports in one place instead of reconstructing the service history across channels.
Municipal issue management
From resident report to resolved work.
Give residents one simple reporting channel and municipal teams one accountable workflow to route, assign, resolve and communicate every local issue.
EN · DE · FR / For municipalities
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Geographic routingAssigned to public works
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Offline field workFocused work online or offline
01Account-free reporting
02Geographic routing
03Offline field work
04Website embed + webhooks
One service, not four inboxes
Turn scattered requests into accountable work.
Citizapp keeps the resident experience simple while giving every municipal report a clear owner, status and next step.
Manual forwarding→Rule-based assignment
Route with context
Use category, postcode and drawn-area rules to send work to the right team or person.
Status questions→A visible feedback loop
Keep residents informed
Separate public updates from internal notes and make progress clear through resolution.
The product
One workflow. Three focused views.
Each participant sees what they need to move the same report forward—without turning the resident journey into an administrative form.
01 · Resident
Report in the moment
Choose a location and category, add an optional photo and submit without creating an account.
✓A low-friction public front door
02 · Coordination
See what needs action
Filter the queue, review the map, assign ownership and keep public and internal communication distinct.
✓One shared operational picture 03 · Field
Resolve where the work happens
Open assigned work, review context, add evidence and queue supported updates when the connection drops.
✓Focused work online or offline
One accountable flow
Every report has a next step.
Ownership stays visible from the first signal to the final resident update.
Capture
Collect a location, category and optional photo without requiring an account.
Route
Apply category and geographic rules to the appropriate team or person.
Resolve
Work the queue, update status and attach evidence online or offline.
Close the loop
Share the outcome publicly while keeping operational notes private.
Built for municipalities
Practical controls for a public service.
Configure Citizapp around the territory, people and channels you already operate.
Coverage and routing
Define postcodes, categories and drawn areas, then match reports to teams or individuals.
Teams and permissions
Give administrators, dispatchers and field workers focused access for their role.
English, German and French
Serve residents and municipal teams consistently across the product and updates.
Privacy-aware imagery
Faces and licence plates can be blurred before an image is made public.
Website embed and webhooks
Keep your municipal website as the front door and connect signed report, status and comment events.
Offline field operation
Keep assigned work available and synchronize supported changes after reconnecting.
Adopt without starting over
Start without replacing your municipal website.
Citizapp can become the reporting and resolution layer behind the public channels your municipality already uses.
Define the service
Set the coverage, categories and languages residents should see.
Configure responsibility
Invite teams and apply assignment rules for categories and areas.
Open the public channel
Embed the reporting experience on your website or link to it directly.
Connect the workflow
Send supported signed webhook events into the systems that need them.
Questions municipalities ask
Clear answers before the first report.
Can residents report without creating an account?
Yes. Residents can submit a report with a location, category and optional photo. Accounts remain available for people who want to follow reports across devices.
Can we keep using our existing municipal website?
Yes. The map and reporting flow can be embedded with a postcode-scoped widget, so your existing website remains the public front door.
How does assignment work?
Administrators configure rules using categories, postcodes or drawn geographic areas. Matching reports can be assigned to a team or individual by priority.
What happens when field workers lose signal?
Assigned work remains available and supported replies, acknowledgements and status changes queue for synchronization after reconnecting.
Which roles and languages are supported?
Citizapp provides focused access for administrators, dispatchers and field workers, with resident and team experiences in English, German and French.
How are public images handled?
Public communication and internal notes remain separate. Faces and licence plates can be blurred before images are published.
What will we see in a demo?
We will map Citizapp to your current intake channels, coverage and teams, then walk through resident reporting, coordination, field work and the available connection points.
A focused walkthrough
See Citizapp in the context of your municipality.
Tell us how local issues arrive today. We’ll focus the demo on your coverage, teams and the handoffs you want to improve.
Book a municipal democontact@citizapp.ch